Privacy Policy for Pacisci Group

Last Updated: January 2025

1. Introduction

Welcome to Pacisci Group. We are committed to protecting your privacy and handling your personal information in an open and transparent manner. Pacisci Group offers services including AI automations, chatbot development, AI toolstack implementation, small business consulting (covering business strategy, financial management, marketing and branding, operations optimization), financial engineering (including personalized financial analysis, retirement planning, tax optimization), and data services (such as data analysis and interpretation, performance metrics tracking, and market research). Our mission is "to forge exceptional value and sustainable growth".

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://www.paciscigroup.com, use our client portal (Softr interface), interact with our internal tools like Smartsuite and Slack, or otherwise engage with our services. It also describes your rights regarding your personal data.

Our headquarters are located at 10026-A S Mingo Rd Suite 450, Tulsa, OK 74133.

2. Information We Collect

We may collect personal information in various ways, including when you visit our website, schedule an appointment, register for our client portal, use our services, or communicate with us.

The types of personal information we may collect include:
Personal Identifiers: Name, email address, phone number, business name, and contact details.
Account Information (for Clients, Contractors, Employees): Login credentials for our client portal (Softr) or internal systems, project details, payment and invoicing information.
Financial Information: Information necessary for personalized financial analysis, retirement planning, tax optimization strategies, and payment processing (e.g., credit card details, bank account information for ACH/wire transfers). Note that sensitive payment information is handled directly by our PCI-compliant payment processor, Stripe.
Technical Information: IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of access when you visit our website (hosted on Webflow). This may also include information related to your interaction with our AI services.
Client Data: Information you provide or that we generate in the course of providing consulting, financial engineering, AI, or data services. This may include business plans, financial statements, marketing information, operational data, and project-specific details managed within Smartsuite.
Communication Information: Records of your communications with us, including emails to billing@paciscigroup.com, live chat interactions, and any information you provide when requesting customer service or support.
Contractor/Employee Data: Information necessary for onboarding, payment requests, and internal communication (e.g., via Slack and our company directory).

3. How We Use Your Information

We use the information we collect for various purposes, including:
To Provide and Manage Our Services:
Deliver AI services, small business consulting, financial engineering, and data services.
Schedule and manage appointments and consultations.
Provide access to our client portal for project tracking, invoicing, change requests, and bug reporting.
Manage client and project information using Smartsuite.
Facilitate internal communications and collaboration using Slack.
To Communicate With You:
Respond to your inquiries and provide customer support, with an initial response within 24 business hours.
Send you service-related updates, invoices, and other administrative information.
Inform you about new services, promotions (like the new client 30-minute needs assessment), or changes to our policies, where permitted.
For Billing and Financial Management:
Process payments for our services in USD.
Manage operational budgets and financial records.
To Improve Our Services:
Analyze website usage and trends to enhance user experience and optimize our offerings.
Develop new products and services.
Track performance metrics.
For Legal and Security Purposes:
Comply with U.S. laws and regulations.
Protect against fraud, unauthorized transactions, and other liabilities.
Enforce our Terms of Service and other agreements.
Maintain PCI DSS compliance for payment processing.
Ensure the security of our website (HTTPS encryption) and client data.
For Contractors and Employees:
Manage onboarding, process payment requests, and facilitate internal operations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:
With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as:
Payment processing (Stripe)
Website hosting (Webflow)
Client portal (Softr)
Client and project management (Smartsuite)
Internal communication (Slack)
Data analytics and market research providers These providers are contractually obligated to protect your information and use it only for the services for which we engage them.
For Legal Reasons: We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with other third parties with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of cookies and tracking technologies we use, why, and how you can control them, please see our Cookie Policy (Section 2 below).

6. Data Security

Pacisci Group is committed to protecting your personal information. We implement and maintain reasonable administrative, physical, and technical security safeguards to protect your information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:
HTTPS encryption for all web pages.
Secure payment processing via Stripe, a PCI-compliant processor.
Encryption and storage of customer information on secure servers.
Regular security audits of our website and systems.
However, no electronic transmission or storage of information is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements. For example, client project data will be retained for the duration of the project and for a reasonable period thereafter.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Right to Access: You may have the right to request access to the personal information we hold about you.
Right to Correction (Rectification): You may have the right to request that we correct any inaccurate or incomplete personal information.
Right to Deletion (Erasure): You may have the right to request that we delete your personal information, subject to certain exceptions.
Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal information.
Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You may have the right to object to our processing of your personal information, such as for direct marketing purposes.
Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. International Data Transfers

Pacisci Group is based in the United States, and our services are subject to U.S. laws and regulations. If you are accessing our services from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the U.S. While our "Website Guidelines" state international clients will be billed in USD, specific details on cross-border data transfer mechanisms (e.g., Standard Contractual Clauses) should be reviewed with legal counsel if you regularly service international clients and handle their personal data extensively.

10. Children's Privacy

Our services are not directed to individuals under the age of 13 (or a higher age threshold depending on the jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from